FAQ
How can I purchase products in your online store?
Simply visit our website, select the products you want, add them to your shopping cart and follow the checkout process.
Which payment methods are accepted?
We accept common payment methods such as credit cards, PayPal, bank transfers and more. A full list can be found during the order process.
Can I change or cancel my order after I have placed it?
Unfortunately, we are unable to change or cancel orders once the purchase process has been completed. Please review your order carefully before completing it.
How can I check the status of my order?
You can track the status of your order in your user account or contact us for further information.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.
Can I change my delivery address after ordering?
The delivery address can be changed before shipping. Please contact our customer service as soon as possible.
Is there a way to place custom orders?
Yes, in some cases we can accommodate custom orders. Please contact us in advance.
Can I return products and get a refund?
Yes, please read our return policy for return and refund information.
How safe is shopping in your online shop?
We use advanced security measures to protect your data. Our website is encrypted with SSL.
Is there a newsletter for offers and discounts?
Yes, sign up for our newsletter to receive exclusive offers, discounts and news.
Can you help me choose a product?
Our customer service team is available to help you with any questions you may have about product selection.
How can I contact customer service?
You can contact our customer service by email, phone or using the contact form on our website. All contact information can be found in the "Contact" section of our website.
What shipping options do you offer?
We offer a variety of shipping options including standard shipping, express shipping and international shipping options where applicable.
How much are the shipping costs?
Shipping costs vary depending on the delivery location, shipping option and total weight of your order. You will find the exact costs in the checkout process.
How long does shipping take?
Delivery time depends on the shipping option you choose and your location. Estimated delivery times are usually displayed during the order process.
Due to high demand, we have delivery times of 3 to 7 days for processing your orders. Once your order has been successfully completed, we will ship the package, with a delivery time of 15 to 21 working days.
Do you offer shipment tracking?
Yes, we offer tracking for most shipping options. You will receive a tracking number after shipment.
Do you ship internationally?
Yes, we offer international shipping. Please note that delivery times and shipping costs may vary depending on the destination.